Bay Area Rapid Transit (BART) From San Francisco International Airport (SFO) From Oakland International Airport (OAK) Hours from Embarcadero Station: Limousines & Town Cars Rentals available through Grand Limousine, Inc. Click here to make a reservation online. San Francisco Lorries Shuttle- 11:30p.m., seven days a week. Door to door service between SFO Airport and Hyatt. Price is $17 one way per person. At the airport, look for the White and Green Vans with lettering that says Go Lorrie's at the shuttle pickup area. For information call 415-334-9000. Reservations are required for transportation from the hotel to the airport. San Francisco Super Shuttle Van Service Located on the street level in Hyatt Regency San Francisco Please note this location does accept Drop-Off Cars. There is a $15 after hour return fee for hotel guests ($25 for non-hotel guests). Click here to see hotel's parking options. Taxi: $40 - $45 Amtrak: across the street at Ferry Building

Caltrain: 4th and King, five minute taxi, 1.5 miles, taxi $6.00 Please enter date in mmm/dd/yyyy format Special Rates (AAA, GOVT, ...) Select a Special Rate AAA / CAA Member Corporate or Group Code Our HotelTravel TipsHotel FeaturesAccessibilityBusiness ServicesInternet AccessMap & DirectionsOnsite ServicesParkingTransportationPet PolicyReviews Take the stress out of travel and allow us to book your transportation.Book Now or call 415 788 1234An investigation of SFO rental car practices uncovered widespread mischarges of a $20 airport fee. At issue was a $20 airport fee, variously called a “Facilities Fee,” “Airport Transportation Fee” and sometimes simply a “Transaction Fee.” Like so many other taxes and levies, the fee is added to your rental car contract, which can be as complex and difficult to decipher as a phone bill. According to airport officials, the fee only applies to AirTrain passengers.  But you would almost have to speak to those officials to know this.

After a personal experience with the issue, the author decided to make 9 rental car reservations; Polaris Pool Cleaner Netone at each of the 9 rental car companies servicing SFO: Alamo, Avis, Budget, Dollar, Enterprise, Fox, Hertz, National and Thrifty.Acacia Hardwood Flooring China All reservations were made online through the companies’ websites.Temporary Paper Window Shades Home Depot Starting with the online reservation process, the websites themselves left much to be desired.  No company’s website properly explained the fee. Adding to the confusion were seemingly conflicting disclosures.  For instance, in one case (Hertz), a screen permitted the user to select: “I am not arriving by airplane or train.”

After making this selection, the fee continued to appear anyway, on the next screen. (A Hertz spokesperson, Paula Rivera, politely assured me that the company is working busily to fix this.) After making the reservations, I drove my own car to SFO and did not use AirTrain.  Reservation in hand, I went to the various reservation desks and asked 4 basic questions: 1.  What is this fee?  (pointing to the $20 fee) 2.  Does everyone have to pay this?What if I came using my own transportation? 4.  Does being an SF resident matter? Every company fared poorly in this survey.  Agents were woefully underinformed about the fee and almost all of them got it wrong. In most cases, the agent explained that the fee was for general use of the airport.  A person can use the airport and still be exempt.  In others, the agent explained, correctly, that the fee related to AirTrain.  Then, incorrectly, they proceeded to charge it anyway, believing it applied whether or not AirTrain had actually been used.

In two cases, the fee was waived but for the wrong reasons.  There, the agents waived the fee based on residency, even though a customer’s residency is irrelevant. In only one instance was the fee actually waived for the right reason.  The one and only agent who got it right was from Enterprise.  There, the agent correctly explained the nature of the fee.  He then waived it because I had not used the AirTrain. However, just as soon as that agent went off on break, I jumped back into the Enterprise line.  Sure enough, the next agent told me that the fee applied to everyone and that waivers were never granted.   During the holidays last year, I ran into this issue renting from Fox Rent a Car.  Curious, I submitted an inquiry to Mike McCarron, Director of Community Affairs at SFO.  A surprisingly responsive answer was received, along with an apologetic phone call from Fox (and a fee reversal). Nevertheless, despite the incident, Fox did no better in the survey than anyone else. 

At the desk, the Fox agent replied, incorrectly, that the fee was for general use of the airport.  Further, he said it could not be waived under any circumstance, which is of course, incorrect.  (Fox Rent a Car did not respond to requests for comment). According to Mr. McCarron, the transportation fee was negotiated between the airport and car rental companies as a means of financing the AirTrain system.   Rental companies are responsible for training their employees in its application.  If a fee is misapplied, a customer may contact the airport and receive a refund (as I did). To be fair, the vast majority of rental car customers do use the AirTrain.  Thus, in most cases the fee is being charged properly. Still, it is perplexing that the rental car companies would not take a greater interest in this issue.  As an industry, the rental car business is a fairly price sensitive business.  The ability to offer a $20 discount would seem to offer a significant competitive advantage.