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Where can I buy IDO products? T:+41 55 221 62 00 Bathroom furniture and vanity tops should be cleaned with common houshold cleaning detergents. The detergent may not contain abrasive particles that could scratch or reduce the sheen of the surfaces. Toilets are available with two types of drain connections. S trap: Floor drain. P trap: Wall or floor drain, connection with a suitable coupling. Our bathroom furniture is moisture-proof. The furniture is produced from moisture-proof (P3) chipboards and MDF boards. Surface treatment varies from product to product, but we strive to ensure that all our furniture would be moisture-repellent and easy to clean. Bathroom furniture cannot endure long-term exposure to water. To avoid water damages, the furniture should be dried carefully as soon as possible after each use According to current specifications, the flush quantities in domestic housholds are 4 l and 2.5 l: dual flush. Flushing with 4 litres is approved for residential use, therefore the models with one flush option are factory-adjusted to the flush quantity of 4 litres.

If a toilet is used in a restroom of a public institution, flushing should be adjusted to 6 litres. Where do I find Fresh WC sticks? Please turn to our resellers. How do I identify the models? Our products have a long lifespan. Over the years we have produced many different models, which can be differentiated from one another for example on the basis of the model of the flush buttons or the shape of the tank. First check if the toilet has a pull-button or press-button, and the model number. Each toilet has a stamped double-digit number that gives the model of the product. The number is either stamped or embossed. You can find it on the foot of the toilet. How can I remove dark stripes from porcelain? The dark stripes appearing on the surface of porcelain, but especially on washbasins, are caused by the metal residues of various metal items, such as jewellery or tools. These marks that look similar to capillary cracks cannot be removed with normal cleaning detergents or by normal cleaning methods.

The marks can be removed with silicone rubber, which you can buy from HEPAC stores Toilet seat covers can be bought from our resellers. There are two basic types of covers. Soft covers feel warm and soft. The covers are shaped to follow the form of the porcelain, so they also feel robust. Covers of the second type are made from hard plastic with a surface durable to scratching and with hinges that hold the cover firmly in place. We recommend hard plastic covers and metal hinges for physically disabled persons. Our Seven-D hard plastic covers can include an optional slow-close feature, quick release or fixed hinges. Covers are available in a range of colours. You can find the colour choices in our brochure and price list. Replacement of shower bearings Sometimes the bearings of shower cubicles and enclosures wear during use. You can buy new bearings from our resellers. Before you buy, check if the diameter of the bearing is 19 or 21 mm. Abnormal smell from the drain can be caused by a number of factors.

Check that your drain is not clogged. If there is no clogging, some other problem in the drain or an installation error can be the cause. In these situations you should contact the house maintenance company or the installation business. Warranty terms and conditions All our products come with at least a two-year warranty. Porcelain products made in Finland are warranted for 10 years and preinstalled flushing mechanisms for 5 years from the delivery of the goods.
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Any transportation and installation costs shall be born by the client. The warranty does not cover faults arising from incorrect or inadequate installation, maintenance, use or repair or any other failure arising from a post-delivery error. The warranty also does not cover failures resulting from water impurities, or normal wear and deterioration. IDO shall not be responsible for the suitability of the goods to the application intended by the buyer. The current toilet seat height is 420 mm and the height of higher models 460 mm. Another height in use is the 400 mm of older models (Trevi toilet seats). Ingrained dirt / flow marks in the toilet bowl Probably the limescale contained in the water has stuck to the glazing. Limescale is white, which is why it cannot be visually detected on white porcelain, but it still feels rough and easily gathers dirt. Limescale can be removed best with a detergent that is as acidic as possible (pH 2 or less). Empty the water trap as best as you can by either pushing the water towards the pipe, using a toilet brush or by removing the water with a container or absorbing it into a cloth.

Pour the acidic detergent on the surface of the porcelain and let it affect for a good while. There are many types of detergents on the market, which all remove limescale. These include Saniteetti Teknoseesam, which is available in HEPAC stores and K-Rauta shops. Domestic vinegar is also acidic and can be used to remove limestone. Where can I find suitable spare parts? Please contact our export department for more information. Mirrors & Mirror Cabinets Asymmetric and Corner Washbasins Lay on & In set Washbasins WCs, Bidets & Urinals Corner & Asymmetric Bathtubs Start with a plan Taking Care of Your Bathroom The toilet is one of the simplest mechanical items in your home, and with a basic understanding of how it works, you can fix it yourself. Here are the main working parts of a toilet and some common problems, how to identify them, and a solution. Being able to properly diagnose a problem will get you well on your way to making the repair.

This part of the toilet gets the most abuse. The handle that activates the flushing action of the toilet is probably the most commonly broken moving part of the toilet. The lever is a rod that extends from the handle to a chain that activates the flapper valve. Several things can go wrong with these handles. The rod used to be made of steel or brass. Of course, when steel sits in a wet place like your toilet tank over a period of years, it begins to deteriorate. Eventually the rod just corrodes to the point that it breaks. Manufacturers started making the rods out of plastic, as it's cheaper and doesn't rust. It does break, however. Whether you find plastic, steel or brass inside your tank, it's pretty common to need to replace your flush lever and handle. The handle is generally held in place by a nut that is secured against the wall of the tank. It should be located at the place where the handle comes in from outside of the tank. This nut can be loosened with your adjustable wrench.

Once the nut has been removed, the handle can slide right out through the hole in the tank wall. Slide the new one in and tighten the nut back into place. TIP:Our plumbing consultant, Mark Vander Sande, reminds you, “The nuts that hold the handle on are usually reverse threads. So loosen like you would tighten.” The flapper valve is the mechanism inside your toilet tank that controls the flush. When you push on the handle, the lever lifts a chain that in turn, lifts the flapper valve. The valve covers an opening in the bottom of the tank that allows the water to flow down into the bowl and creates the flushing action. This valve is usually made of rubber, and can become hard and brittle over time. It doesn't seal correctly over the opening at the bottom of the tank and water seeps down into the bowl. The problem is usually identified by your toilet running non-stop. The tank keeps trying to fill itself unsuccessfully because all of the water is leaking around the edge of the valve.

In order to change the valve, you first need to empty the tank of water so that you can work. Find the shut off valve located on the water line that supplies your toilet. Turn it off, and then flush the toilet one time. The tank should empty as normal with the flush, but will not refill. There are several different styles of flapper valves, and the best way to ensure that you get the right one is to remove it and take it with you to the store. Install the new one into the clips that held the old valve in place, and then turn the water supply back on. It should be as good as new. TIP:Mark says, “Check the flush valve, the part where the flapper rests to seal. Remove any debris that may be stuck there.” The float system controls how much water comes into the tank. When you flush, all the water in the tank rushes down into the bowl, leaving the tank empty. As the tank empties itself, a switch is activated by the float as it falls with the water level. That switch opens a valve, which begins to refill the tank.

As the tank refills with water, the float begins to rise. When it reaches the appropriate level, shuts the valve off. Like the problem with the flapper valve, a defective float switch will cause the toilet to sound like it is running constantly. The way to differentiate between the two problems is to take a look inside the tank. There should be a long hollow pipe standing next to the float mechanism. If the water level is so high that the excess is pouring down that overflow pipe, then your float switch isn't working. It means that your toilet is endlessly filling itself and the excess water is running down the overflow pipe and into the toilet bowl. To replace the float system, drain the tank the same way as when changing the flapper valve. Once the tank is empty, you will find a large nut at the base of the float system. Loosen that nut and remove the entire float system. TIP:Mark suggests, “Have a small bucket or a rag on the floor beneath where the float system is being removed.

A small amount of water will always drip out when you remove this device. Or take a sponge and get the rest of the water out of the tank.” Keep in mind that, on some models, the flapper valve is integrated into the float system structure. If this is the case, then the float rod should be able to be removed by itself. As with the flapper valve, there are several different styles available, and the best way to ensure that you get what you need is to take the old one with you to the store. The new one can be installed in the same way the old one came out. Make sure that you tighten the nut securely, but don't over tighten. The plastic used to make the float systems can crack fairly easily. These are the most common problems you will encounter inside your toilet tank. Take the time to identify the problem correctly, and you should have no problem replacing these parts. They are all easy to get to and do not require any special tools to get the job done right. Mark Vander Sande, professional plumber, contributed to this article.